Reviews
State Farm® Agent Augustus Workman
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Rachel Duran
October 7, 2026
"Kaileigh is friendly, professional, and genuinely cares about helping others. She is very personable, easy to talk to, and always willing to go the extra mile. She has a great attitude and is someone you can feel comfortable working with. I would definitely recommend reaching out to Kaileigh for your insurance needs!"
We responded:
"Rachel, I love hearing how much Kaileigh’s genuine care and personable approach stand out! Her willingness to go the extra mile and make people feel comfortable is such a valuable part of the experience. Thank you for recommending Kaileigh!"
Kallista Bunye
October 6, 2026
"Incredible service! They answered my questions right away and found the best rate. Thank you Kaileigh Duran!!"
We responded:
"Kallista, thank you for the wonderful review! I am happy to hear that Kaileigh was so helpful with your rate and able to answer all of your questions! "
Justin Willborn
October 6, 2026
"I appreciate the help. Kaileigh D was very knowledgeable and helped me out in a very timely manner!"
We responded:
"Justin, thank you for the great review! I am happy Kaileigh was so helpful!"
Grace Walker
October 6, 2026
"Kaileigh is a wonderful person.She is a good helping hand. She takes everyone one serious and doesn’t leave anyone alone. She takes everything she’s given and makes the best of it to the best of her abilities.-Grace walker"
We responded:
"Grace, thank you for sharing such kind words about Kaileigh! Her dedication to making sure everyone feels heard and supported is something my team and I truly value. We’re grateful you took the time to recognize her!"
Shawnee
October 6, 2026
"Kaileigh is so helpful and friendly, and she made everything really easy. Excellent customer service!"
We responded:
"Shawnee, thank you for the great feedback! I am thrilled to hear that Kaileigh was so helpful and that she made everything super easy for you!"
James Duran
October 6, 2026
"Great service from Kaileigh Duran! She is extremely courteous, knowledgeable, and all-around amazing."
We responded:
"James, thank you for the wonderful review! I am happy Kaileigh was so helpful!"
Haley Dawn
October 6, 2026
"kaileigh was very helpful they were very kind, professional, and overall lovely to work with (considering the circumstances) 😭🤣"
We responded:
"Haley, thank you for the awesome review! I am happy Kaileigh was so helpful and professional!"
Amy Fulton
October 6, 2026
"Kaileigh Duran is absolutely wonderful! She is friendly, professional, knowledgeable, and truly takes the time to make sure you understand your insurance options. She goes above and beyond to help and makes the entire process easy and stress-free. You can tell she genuinely cares about the people she works with. If you’re looking for someone who is dependable, patient, and provides excellent customer service, I highly recommend asking for Kaileigh!"
We responded:
"Amy, It means so much to hear how highly you think of Kaileigh! Her patience, knowledge, and genuine care for the people she works with truly shine through. Thank you for taking the time to recognize her and share such a thoughtful recommendation!"
Chloe Lester
October 6, 2026
"Great customer service! Kaileigh Duran helped me with a quote."
We responded:
"Chole, thank you for the great feedback! I am happy Kaileigh was so helpful!"
Rowdy Rushing
October 6, 2026
"Incredible agency has incredible agents as well especially Kaileigh Duran"
We responded:
"Rowdy, thank you for the great feedback! I am happy Kaileigh was so wonderful to work with!"
David Russell
September 24, 2026
"Very knowledgeable very courteous friendly and very very helpful. Pleasure to do business"
We responded:
"David, thank you for the great review! I am happy we were able to help! We are always here when you need us. "
Diana Montoya
September 23, 2026
"I appreciate the help of a great price on my insurance. Im very happy. Thank you Mariah S"
We responded:
"Diana, thank you for your kind review! We appreciate your kind words, please let us know if we can further assist you in the future."
Nicole Martinez
August 11, 2026
"Great experience with this insurance company! Mariah was helpful, friendly, and made the process easy. Definitely recommend!"
We responded:
"Nicole, thank you for the wonderful feedback! I am happy to hear the Mariah was so helpful!"
leo esclanda
July 28, 2026
"Thank you Mariah for the smooth transaction."
We responded:
"Leo, thank you for the wonderful review! I am happy Mariah was so helpful!"
Elijah Zeller
July 15, 2026
"This is a great team of people who support and serve the families in their community!"
We responded:
"Elijah, thank you for the great feedback! I am happy my team was so helpful and we are always here to support you and your family!"
Alyssa Gregory
July 14, 2026
"We are so thankful for Augustus and his team! He is so organized and gets things done when he says he will! We shopped around for weeks trying to find coverage at a reasonable rate but once we talked to Augustus it was clear that his positive attitude, organization, and reliable personality would be the best fit for us! So thankful for his service to our country as a previous member of our military and to our household as our honest and dependable insurance agent!
Can’t beat this team!"
We responded:
"Alyssa, thank you so much for your thoughtful review! It truly means a lot to me and the team. I'm grateful for the opportunity to help with your insurance needs and appreciate your kind words about my service and military background. Thank you for your trust and support—we're always here whenever you need us!"
S.W.
July 10, 2026
"BEWARE! We are currently shopping for a new insurance company. We have had nothing but trouble with this particular agent. The female agent is more worried about covering herself when she makes an error than making the error right with the customer. Recently, an bank draft was made on our account for a policy that was paid a year in advance. This particular State Farm office is a mess! I am still trying to get issues resolved."
We responded:
"Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. We take account issues seriously, and we would be glad to look into your specific situation again to see what can be resolved. Based on our records and account notes, we’ve already done everything possible to remedy the concerns you’ve raised; however, some changes may be controlled by State Farm processes outside the local agent’s direct authority. If you’re willing, please message us any unresolved reference details so we can route this to the right team and do everything we can to close out the remaining items. -Augustus"
Christina Corrales
June 9, 2026
"Navigating insurance can be stressful, but Mariah made the whole process easy. She explained my options clearly and genuinely cared about finding the best fit for my family. If you need a trustworthy agent and team who goes the extra mile, call Augustus Workman!"
We responded:
"Christina, thank you for your kind words! I am so glad Mariah made the insurance process easy and helped you find the right coverage for your family. We appreciate your trust and are always here to go the extra mile whenever you need us!"
Kasandra Rodriguez
May 30, 2026
"Mariah was able to get me quotes within minutes for multiple plans. She was able to get me full coverage with a life insurance bundle for way less than what I paid at Progressive for auto only. She explained everything and cleared up all questions I had gladly. I definitely recommend doing business with her as your agent!"
We responded:
"Kasandra, thank you for your wonderful review! I am so glad Mariah was able to help you find the right coverage, answer your questions, and find a rate that best fits your budget! We appreciate your recommendation and look forward to being here whenever you need us!"
Deborah Morales
May 27, 2026
"Absolutely Great and Fast service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jg G
April 28, 2026
"Mariah was quick to help and got me on with State Farm very quickly. Very professional."
We responded:
"Thank you for the wonderful review! I am thrilled to hear that Mariah was so helpful!"
Dr. Jerry Koch
April 15, 2026
"An uncommon and most appreciated level of consistent and prompt information regarding a complex roofing matter."
We responded:
"We’re really happy to hear your experience matched what we aim for—consistent, prompt, and easy-to-understand communication, especially when the situation is complex. Thank you for your trust and for taking the time to leave us this review!"
Paul Majors
April 10, 2026
"Have been with State Farm for over 30 years and recently moved over to Augustus Workman in Lubbock texas. We found ourselves needing renters insurance and within an hour we had the perfect policy paid for and in place. Huge peace of Mind knowing that our belongings are protected. One less thing off our plate to worry about. Mariah was so helpful clearly knows her job good with people got back to us very quick. I can't thank her enough for the amazing job she did for us. She is a positive to any organization. Thank you so much again and if I could I would give you guys 10 Stars your clearly worth it thank you."
We responded:
"Thank you so much for your kind words, Paul! We truly appreciate you taking the time to share your experience. I’m glad we were able to help you quickly get the renters coverage you needed and provide some peace of mind.
I’ll be sure to pass along your compliments to Mariah — she works hard to take great care of our customers, and I know she’ll appreciate hearing this. Thank you again for trusting our team after so many years with State Farm. We’re grateful to have you with us and are always here if you need anything.
— Augustus Workman & Team
"
Nick Ciborowski
April 1, 2026
"This is one of the best car insurance agencies I've ever been with. The staff is extremely respectful and patient. They're always working to find the best rates for me, and I couldn't be more grateful for their hard work."
We responded:
"Nick, thank you so much for your kind words. My team and I are always here to assist you in the future!"
Arnav OFFI
March 2, 2026
"Excellent guy fletcher, love his professionalism. Got the nicest quote."
We responded:
"Arnav, thank you for the wonderful review! I am so happy Fletcher was so helpful!"